Consultation and Planning
We’re mapping customer experience, quantifying investment needs and aligning organisations.
Today is great.
Today is great.
- We’re connecting over 20 million customers to over 80 businesses.
- We’re showing business leaders how to realise the true value of personalisation.
- We’re helping brands elevate their customer experience like never before.
- We’re helping leadership teams create transformation roadmaps that boards love.
- We’re helping businesses understand their MarTech’s true capability.
- We’re helping you put customer experience at the heart of your business.
We are The Lumery, part of Accenture Song, the marketing and technology consultancy putting people at the heart of MarTech.
Expertise
With people at the controls, there's an amazing wealth of opportunities for brands who want to understand, build and execute on the core functions required to make their MarTech work. No matter the scale of your challenge, our expertise not only delivers value across the MarTech Stack but can also elevate your customer experience like never before.
Our impact
Our impact
Our impact
Our impact
Our impact
Our impact
Data and technology help identify the trends your customers are following and how they’ll impact the effectiveness of your MarTech ecosystem. In turn, we can help you effectively pivot strategies to keep delivering ever increasing business impact and customer experience.
- 01
Revenue uplift
Create even greater incremental revenue benefit with considered actions, strategies and interventions. - 02
Efficiency gains
Same value. But for less resource, time and money. Streamline operations, reduce waste, and optimise workflows. - 03
Enablement
Enhance and upskill team capabilities to fully utilise the customer experience ecosystem. - 04
Risk mitigation
Develop strategies that identify, assess, minimise, and manage potential risks that could impact the success of business projects.
Today's plan?
We’re using our expertise in a series of end-to-end services to deliver impact, value and an elevated customer experience for your business. Not just today, but tomorrow and beyond.
1.
2.
Implementation
Standing up technology platforms across the entire stack to make MarTech ecosystems work the way they should.
3.
Augmented Teams
Our best-in-class specialist services are accelerating success across the board.
4.
The Beacon
The on-line platform teaching everything you need to illuminate your Customer Experience.
Data, technology and people. Working with large scale, enterprise brand across all industries, we help them get to grips with their MarTech ecosystems to create a whole new level of customer experience.
.jpg)
Who we work with
Check out some of the amazing customers, vendors and industry partners we're proud to have worked and collaborated with.
Customers
ColesJetstarIAGNIBMECCAQantasmyobThe IconicP&O CruisesbpREA GroupVisit VictoriaBunningsMovemberMYERMetriconTechnology vendors
SalesforceAWSBrazeOracleTeliumOptimizelyMicrosoft AzureAdobe Marketing CloudfullstoryemarsysAB TastyIndustry associations
Fast Council ImpactSwinburne UniversityDeakin UniversityTech Council of Australia
.svg)
.svg)
.svg)
.svg)
Who we work with
Check out some of the amazing customers, vendors and industry partners we're proud to have worked and collaborated with.
Fast Company Impact Council
Swinburne University
Deakin University
Tech Council of Australia
Salesforce
AWS
braze
Oracle
Telium
Optimizely
Microsoft Azure
Adobe Marketing Cloud
fullstory
emarsys
AB Tasty
hotjar
Coles
Jetstar
IAG
NIB
MECCA
Qantas
.svg)
myob
The Iconic
P&O Cruises
bp
REA Group
Visit Victoria
Bunnings
Movember
MYER
Metricon
Today we're hiring
Both Data and Technology can be pretty flat without some bright minds and big hearts to bring the magic. That’s where you come in.
_White.png){kind=tracking}